Great service on the phone. Very quick same day response. The technician Eric B was very professional. He explained all of the options and prices. The problem was resolved efficiently. I would highly recommend.
Absolutely a 5 star experience! From start to finish. The lady booking the call was very efficient and understanding to the problem a was calling about. They called to let me know when the truck was approx 30 minutes away. When the two team members arrived they were very polite and pleasant to speak with. They thoroughly explained everything they were going to do step by step and waited for my approval. They were extremely compassionate and encouraging that they could fix the situation at hand. They gave me great pricing options that they thought would best fit my budget. Prior to calling Birnie, we had 3 others come in who could not fix the problem. This company is extremely professional and great at their job! Highly recommend!
Charlie did a great job diagnosing and fixing our problems.
This was the first time that we had to have a plumber come to our home. Our technician, Charlie, is an excellent worker. Not only did he listen to my concerns, he acknowledged and addressed them in a courteous and knowledgeable manner. Charlie went above and beyond with the time spent at our home fixing the plumbing issues. He is extremely thorough. He not only double-checked his work, he checked it a third time before he left our home. I highly recommend Charlie. He will be our "go to" plumber should the need arise again in the future. Thank you and much appreciated.
Had issues with sewage blockage in the house we just purchased. Chad was great to work with in getting everything cleared out! Would highly recommend both Chad and Birnies for any drain/plumbing work
Daniel was a great help with all of mine and my wife's concerns and he really knows what he is talking about which relieved all the stress we had. The work he does is excellent and he is a very nice person with a friendly attitude who wants to help.
The repair man that arrived was amazing he went beyond the call of duty and fixed several problems I didn't know I had. Fantastic
We would definitely recommend this local family owned business for your home plumbing issues. They responded to our email request in a very timely manner. Harrison and Jarod arrived promptly. They were extremely helpful in explaining the issues and whether any risks were associated with the repairs. A reasonable quote was provided prior to starting the work, with no pressure to move forward. Harrison and Jarod were very professional, friendly, great communicators and had the ability to put our minds at ease....very patient with all my questions!!
It's great to know plumbers who are reliable and trustworthy in the work that they do, as well as appreciate the respect that they give to the consumer.
Thanks so much Harrison and Jarod(apologies if I've mispelled your names!)
It's great to know plumbers who are reliable and trustworthy in the work that they do, as well as appreciate the respect that they give to the consumer.
Thanks so much Harrison and Jarod(apologies if I've mispelled your names!)
I would just like to share an experience we had on New Years Eve of this year with the plumbing company of Bernie Plumbing and Drains. Also known as “STINKY BIRNIE” We awoke on Dec 31 to a back up of sewage in our laundry room basement.
You can imagine our despair with the mess that was facing us.
We called this company at 10:30am and they put us on an emergency list; and we were so grateful to have Erik and Kyle show up at 4:00pm as we couldn’t use any water in the house. Bathroom included!
They handled our concerns with empathy and put our minds at ease right from the very beginning. We hadn’t any idea of how to deal with this mess, and they went right to work assessing the issue and rectifying the problem. In addition, in passing, I had mentioned another plumbing issue we had and they didn’t have any problem repairing it with no added cost to us.
To say they went above and beyond our expectations is a bit of an understatement. We were so pleased with the exceptional service we received and would recommend this company for all of your plumbing needs.
You can imagine our despair with the mess that was facing us.
We called this company at 10:30am and they put us on an emergency list; and we were so grateful to have Erik and Kyle show up at 4:00pm as we couldn’t use any water in the house. Bathroom included!
They handled our concerns with empathy and put our minds at ease right from the very beginning. We hadn’t any idea of how to deal with this mess, and they went right to work assessing the issue and rectifying the problem. In addition, in passing, I had mentioned another plumbing issue we had and they didn’t have any problem repairing it with no added cost to us.
To say they went above and beyond our expectations is a bit of an understatement. We were so pleased with the exceptional service we received and would recommend this company for all of your plumbing needs.